| Summary: | I denna studie har nio semistrukturerade intervjuer genomförts utifrån en kvalitativ studie med yrkesverksamma på kvinnojourer runt om i Sverige. Syftet med studien var att undersöka hur yrkesverksamma på kvinnojourer har upplevt det att arbeta på en kvinnojour samt hur deras bemötande och kommunikation gentemot våldsutsatta kvinnor har påverkats under tiden för pandemin. Resultatet har analyserat med hjälp av tidigare forskning, Lipskys teorier om gräsrotsbyråkrati och handlingsutrymme samt utifrån begreppen bemötande och kommunikation. Med en tematisk analys visar resultatet på att de yrkesverksamma på kvinnojourerna har fått göra omprioriteringar i sina arbetsuppgifter i samband med de implementerade restriktioner och rekommendationer på arbetsplatsen som smittspridningen av Covid-19 har medfört. De har även bidragit till att en del kvinnojourer har fått en hög arbetsbelastning som lett till en sliten personal. Vidare framkommer det i resultatet att opinionsbildning och föreläsningar som är en viktig del i deras arbete, inte har kunnat bedrivas såsom önskat under pandemin. Resultatet visade även på att yrkesverksamma på kvinnojourer inte har sett en ökning av stödsökande kvinnor under Covid-19, vilket de tror sig kommer att se efter pandemins slut. === In this study, nine semi-structured interviews were conducted based on a qualitative study with ten various women’s shelters representatives around Sweden. The aim of the study was to investigate how representatives in women's shelters have experienced working in a women's shelter and how their treatment and communication towards abused women has been affected during the Covid-19 pandemic. The results have been analyzed with the help of previous research, Lipsky's theories of street-level bureaucracy and discretion and the concepts of treatment and communication. Using a thematic analysis, the results show that the representatives at the women's shelters have had to re-prioritize their work tasks because of the implemented restrictions and recommendations in the workplace that the spread of Covid-19 has entailed. They have also contributed to several women's shelters having a high workload, which has led to a worn-down staff. Furthermore, the results show that opinion formation and lectures, which is an important part of their work, have not been able to be conducted as desired during the pandemic. The results also showed that the representatives at the women's shelters have not seen an increase in women seeking support during Covid-19. They do however believe that they will see it when the pandemic has come to an end.
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