Microinteractions: Don’t forget to raise your hand! : A qualitative study concerning microinteractions in digital meeting platforms and the impact they have on workflow efficiencies in the creative industry.

• Main Authors: Andersson, Elsa, Strömland, Moa, Quassdorf, Catherine
• Format: Others
• Language: English
• Published: Jönköping University, JTH, Avdelningen för datateknik och informatik 2021
• Subjects: Microinteractions; digital meeting platforms; Microsoft Teams; workflow efficiencies; creative industry; Design; Interaction Technologies; Interaktionsteknik; Communication Systems; Kommunikationssystem
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-53487

This research paper studies the extent of how microinteractions are utilized in Microsoft Teams and the impact that they have on workflow efficiencies, specifically in the creative industry. In a novel time where Covid-19 virus has increased the demand of digital platforms, the importance of research within remote meeting utilization, and the interaction possibilities within, is of utter importance. Also, since we are missing out on the spontaneous interactions that occur when meeting face-to-face, the microinteractions within digital meeting platforms now carry a heavier weight when interactions are solely occuring remotely. The data collection was achieved through a qualitative approach consisting of participant observations and semi-structured interviews. The results of this research proved that microinteractions are used frequently within digital meetings in Microsoft Teams, but in different contexts and in different constellations. The results also identified that microinteractions, which hold the right conditions, can streamline workflows in certain scenarios. This study concluded in interesting data that answered the research questions but also opened up for further research due to the topic being of a novel field and in a special time, in this case referring to the pandemic and Covid-19.