The information system’s impact on the user’s readiness for change : A study of DeLone and McLean IS success model’s impact on the user’s readiness for change

• Main Authors: Leifland, Gustav, Selelyo, Sandor
• Format: Others
• Language: English
• Published: Högskolan i Jönköping, Internationella Handelshögskolan 2019
• Subjects: Information system success; DeLone and McLean IS success model; Evaluation; Readiness for change; Service quality; Business Administration; Företagsekonomi
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43854

Information system is a crucial topic in today’s business world. Without a proper information system, it is very difficult to compete on the market. The purpose of the study was to analyze the impact an information system has on the users work and how those factors are assessing the users’ readiness to change to e.g. switch from an existing information system to a new more advanced one. The study was based on the DeLone and McLean IS success model and a single case study was conducted with an inductive research approach. The empirical data has been gathered through semi-structured interviews and the findings show that reliability, response time and IT service of the IS system are the factors with the most influence on the user’s perceived readiness to change. Moreover, the users are not ready to change the current information system that is running within the company for a more advanced one. Position, technical skills and top management are all impacting the user’s readiness to change. Organizationscan use these findings to analyze the users’ satisfaction, their behavior and readiness to face the future changes.