Leadership in internal service quality : A case study of Elite Hotel Jönköping

Leadership in internal service quality : A case study of Elite Hotel Jönköping

Bibliographic Details
Main Authors:	Gustafsson, Nicklas, Puumala, Darja, Jawad, Mona
Format:	Others
Language:	English
Published:	Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi 2011
Subjects:	Business studies Företagsekonomi
Online Access:	http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15742

Similar Items

Internal Branding : An exploratory case study of the IT-consultancy sector in Jönköping
by: Ek, Wernlund, Hovbrandt Erliden, Linnea, Amanda, Emelie
Published: (2018)

Detaljhandeln i Jönköping : konkurrens inom och mellan städer
by: Friberg, Viktor, et al.
Published: (2006)

Controlling Word-of-Mouth : A qualitative study of the hotel industry in the region of Jönköping
by: Mård, Andreas, et al.
Published: (2007)

Empowerment, Contextual Performance & Job Satisfaction - A Case Study of the Scandic Hotels in Jönköping -
by: Alibegovic, Sandra, et al.
Published: (2009)

Application of the Balanced Scorecard : In the healthcare department within Jönköping County Council
by: Sihvo, Cecilia, et al.
Published: (2009)

Branding for Universities : A qualitative case study on Jönköping University
by: Sjögren, Elin, et al.
Published: (2019)

Dynamic capabilities in airport management : A study of Jönköping Airport
by: Tollén, Erik, et al.
Published: (2010)

Eko-kläder är ingen övergående fluga : hur marknadsförs utbudet av ekologiska kläder i olika butiker och vilka marknadsföringskanaler som inte används idag skulle kunna användas av dessa butiker?
by: Varas, Isabel, et al.
Published: (2008)

International Entrepreneurship in Swedish well established companies : A qualitative study of selected companies in Jonkoping County
by: Harapko, Dmitry, et al.
Published: (2009)

Science Park Jönköping and its Potential Future Ownership Structure : A Report on the Feasibility of Adding Business Collectives as a Third OwnerAuthors:
by: Domelid, Jan, et al.
Published: (2009)

Why are customers leaving Jönköping City core?
by: Ragnhem, Veronica, et al.
Published: (2006)

Leadership Competency Profiles and their linkage to Project Success : Case-studies in Construction and International Development Projects
by: Umakanthan, Sujatha, et al.
Published: (2010)

The Impact of Customer Care on Experiences in Service Quality Delivery(a case study of Labadi Beach Hotel-Ghana)
by: Hanyabui, Akpabli, et al.
Published: (2008)

Retrieving Value in Used Textile - A study of reverse logistics system of Jönköping Municipality
by: Maurel, Mathieu, et al.
Published: (2018)

Leadership and Gender in Volvo Business Services
by: Muhammad Chaudhary, Imran
Published: (2008)

Relationship in Travel Agency: A case of Chinese International Travel Service
by: Guo, Yingying, et al.
Published: (2011)

The New Venture Creation Process in Cooperation with Science Park Jönköping
by: Brettl, Eva, et al.
Published: (2010)

Kvalitetssäkring i franchisesystem : En fallstudie av First Hotels
by: Schönhoff, Camilla, et al.
Published: (2006)

Glöm inte bort berättelsen : -en studie om intern storytelling
by: Andersson, Marie, et al.
Published: (2010)

Ekonomistyrning i en serviceproducerande ideell förening: En fallstudie av Friskis&Svettis Jönköping
by: Thideman, Johanna, et al.
Published: (2011)

Att välja rätt på aktiemarknaden : En studie av Piotroskis signaler på New York börsen
by: Karlsson, Nicklas, et al.
Published: (2010)

Hotell- mer än bara ett rum : Hur hotell måste ändra strategier om marknaden förändras
by: Andersson, Gustaf, et al.
Published: (2008)

Alla kan inte vara Riche : En studie om personalomsättningen i hotell- och restaurangbranschen
by: Fierro, Rai, et al.
Published: (2006)

Acquiring and Retaining Customers through Traditional- and Relationship Marketing : Case- Study on the Quality Hotel Burke & Wills
by: Hammer, Malin
Published: (2008)

TECHNOLOGY BASED SELF-SERVICE OPTION INCREASING SERVICE QUALITY : A STUDY OF FAST CASHIERS IN A GROCERY STORE
by: Lehtinen, Ida, et al.
Published: (2010)

Performance outcome evaluation of accelerators with university links : A case study on the Science Park Jönköping accelerator
by: Speckmaier, Julian
Published: (2017)

Immigrant Entrepreneurship : A case study of Immigrant Entrepreneurs' challenges in the Jönköping Municipality
by: Shala, Drilon, et al.
Published: (2009)

Placing The Keg : How Five Swedish Microbreweries Position Themselves
by: Cavalli-Björkman, Christoffer, et al.
Published: (2012)

What are the differences of managers’ leadership between France and Japan in a company from the view of the subordinates? Which leadership leads to the higher manager’s effectiveness?
by: Sirodot, Alizée, et al.
Published: (2013)

Fundamental Stock Analysis : A study of the fundamental analysis for practical use at the Swedish Stock Exchange
by: Eriksson, Peter, et al.
Published: (2011)

The Ownership Effect on Motivation : A comparison between public and independent schools in Jönköping
by: Björnberg, Jenny, et al.
Published: (2007)

Ekonomisk och sportslig styrning i elitidrottsföreningar : En studie av Jönköpings stoltheter
by: Åberg, Tomas, et al.
Published: (2006)

Incitamentsprogram : En fallstudie av institutionella ägare
by: Erdogan, Iskender, et al.
Published: (2006)

Intermediaries as Facilitators of Open Innovation : A case study on Science Park Jönköping’s SME network
by: Graf, Maximilian, et al.
Published: (2017)

Business Valuation : Valuation of IT-companies in the area of Jönköping
by: Jonsson, Emma, et al.
Published: (2008)

Barriers to business model innovation : An exploratorive multiple case study of subcontracting manufacturing SMEs in Jönköping County
by: Hellman, Rasmus, et al.
Published: (2018)

Konsumenters attityd på ett hotell : en studie av Hotel FrykenStrand
by: Karlsson, Emma, et al.
Published: (2007)

Varumärket bandy idag och imorgon
by: Persson, Nicklas
Published: (2007)

Big money, Big responsibility : A study of active and responsible ownership
by: Gustafsson, Sofia
Published: (2007)

Studier i förhandlingsbeteende
by: Gustafsson, Lennart
Published: (1973)

Cannot write session to /tmp/vufind_sessions/sess_14lrthsi4l2j0fr43q1nrhgas0