| Summary: | This paper examines the practice of Critical Success Factors approach and presents results of application of the Priority and Performance evaluation methodology within the University College Library in Borås. The objective was to report on actual application of this evaluation methodology in identification of critical success factors and the areas, which warrant particular attention. Furthermore, to focus on the interrelationship between priorities and performances of librarys services and functions. The descriptive and exploratory study used a qualitative case-study approach, employing an interview with an interview guide together with the collection of appropriate corporate documents as the main data collection technique, supplemented by questionnaires. Content analysis was used to analyse the data obtained from the interview and the documents for identifying the critical success factors while data for priority and performance analysis was derived from a survey of students and teachers belonging to various categories six departments of University College of Borås. The Critical Success Factors that were identified in this study were grouped under a number of headings and a few major areas and these were refined into more detailed subject categories under which key functions and activities were identified too. The outcomes of priority and performance survey provided useful information about the librarys performances. The study revealed the applicability of the CSF and Priority and Performance. === Uppsatsnivå: D
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