| Summary: | The purpose of this Master Thesis is to investigate the quality of the library service at the City Library of Uddevalla. In particular this thesis will examine the quality of the library service to people who are disabled. This applies particularly to the service to people with reduced ability to move or to see, which also includes people with infirmities due to old age. We also have investigated how well the library itself is adapted to the disabled. In order to get more information about the library service to people who are disabled, we have studied literature on this subject and the Master Thesis contains a summary of those documents. The study is based on interviews, visits, document and literature studies. As a theoretical starting point for our discussion, we have used Total Quality Management and Goal Steering. The chief outcome of the analysis is, that disabled people get a good service, when visiting the library. Those who are housebound also get a good service. But the work is performed in a rather unstructured way. Those who live in institutions would however need more personal and perhaps individual attention. In order to create a more effective utilization of the resources, the library ought to frame distinct strategies and goals. They would also need to carry out evaluations and adjustments of their services. === Uppsatsnivå: D
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