| Summary: | User Experience plays a big part in web design. A bad UX can lead to users not finding what they´re looking for, or not understanding how to use the website. This study uses fou rmethods to examine User Experience on the website hagabadet.se. It starts of with a survey and a contextual inquiry to generate data that will show the main issues of the website. From the result of the two studies, two new method sare created to continue analysing the issues and to find a solution to them. The following methods are card sorting and CI with prototypes. These methods focus on analysing how the users want information to be structured. The result of the study show that the users need a better structure of information to find what they need, and that they are missing some important elements to be able to accomplish what they want on the website. New prototypes combined with examples are made to illustrate a development proposal that could improve the UX of the website.
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