Developing and testing an effective interactive voice response (IVR) system for the Workers’ Compensation Board of British Columbia
This thesis was the result of a study conducted for the call-centre at the Workers' Compensation Board of British Columbia (WCB). The management at WCB wanted to understand the nature and pattern of calls at their newly opened call-centre. The purpose of this was to provide an efficient cust...
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| Format: | Others |
| Language: | English |
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2009
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| Online Access: | http://hdl.handle.net/2429/9198 |