| Summary: | In this study fourteen child protection mediators responded to questions about their work through
questionnaires, interviews, or both, and grounded theory methodology was used. The data was
analyzed and the following four themes emerged: describing the process, explaining the process,
strategies for managing the process, and evaluating success in managing the process. Key findings
were that there are differences between the process issues that exist in the child protection context
as compared to other types of mediation, successful process management strategies include having
a pre-mediation orientation session and using non-party participants as a positive influence, and
success is indicated by changes in the communication between the parties or personal
empowerment as well as by whether an agreement is reached. === Arts, Faculty of === Social Work, School of === Graduate
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