| Summary: | 碩士 === 國立彰化師範大學 === 企業管理學系 === 108 === Small and medium-sized enterprises play a critical role in Taiwan
Economy. They provide a large number of employment opportunities.
However, it’s difficult to retain employees. Traditional small and
medium-sized enterprises give people the stereotype of cheap labor,
performance lack of objectivity. To establish a performance evaluation
structure is important for small and medium-sized enterprises to examine
how well an employee is performing in his or her job. After assessment,
enterprises therefore can determine whether to give the employee a bonus
or a raise.
This study aims at building a performance evaluation structure for
employees. First, indicators and sub-indicators for employee performance
evaluation are selected from related literature. Then modified Delphi
method is used to screen indicators and sub-indicators according to their
importance. Finally, Fuzzy AHP is used to analyze the weights of
importance of each indicator and sub-indicator respectively.
In addition, the performance evaluation indicators and sub-indicators
in manufacturing and non-manufacturing SMEs are compared. From the
analysis results, it’s found that work attitude is the most important
indicator, the second is integrity and the third one is professional
dedication
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