Applying the UTAUT to Explore User's Intention to use the Cloud Performance Management System

• Main Authors: LO,PO-PING, 羅柏聘
• Other Authors: CHUEH,HAO-EN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/eqv93x

碩士 === 元培醫事科技大學 === 資訊管理系數位創新管理碩士班 === 107 === In Informatization age, many companies use various information systems to manage their internal operation processes and tasks, such as enterprise resource planning, human resource management, and customer relationship management. These information systems can assist the companies to improve employee productivity and to optimize internal communication processes, and to promote the competitive advantage of enterprises. Human resource management is very important for the company's operational performance. Whether the company can achieve its operational goals is depend on whether the company can use modern human resource management concepts, combined with business characteristics and goals to implement effective performance management. For the chain service industry, the attendance rate of staffs, the working hours, and the number of handling cases are important information for company's human resources management. The purpose of this study is to explore the use willingness of chain service industry staffs to use the cloud performance management system. The chain service industry staffs connect to the cloud performance management system to record the working time and working hours of each handling case by using mobile devices, and thus the company can effectively manage the performance of each their staff. In this research, the UTAUT model is used to explore the affecting factors of using cloud performance management system for chain service industry staffs with different background variables. The research results show that the efforts to expect is significantly impact on the willingness to use. It means that the use willingness of the cloud performance management system is affected by ease of use, system complexity and operational simplicity. In addition, the favorable condition is significantly impact on the willingness to use. It means that the user's willingness to use the cloud performance management system is affected by the behavioral control and the conditions that promote the condition.