A Study on the Critical Success Factors of a Functional Technical Support organization -use Service Department of T company for example

• Main Authors: WU, SHENG-YUNG, 吳勝泳
• Other Authors: WANG, BEN-JENG
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/694z6x

碩士 === 東海大學 === 高階經營管理碩士在職專班 === 107 === This study explores these Critical Success Factors (CSF) of a functional technical support organization within an enterprise. Identifying key definitions, using five enablers as the AHP dimensions in an excellence model of the EFQM,European Foundation for Quality Management, and observing directly to the organization help confirm these CSFs. The survey questionnaire was constructed and the survey respondents were carefully chosen with rich management experiences. This66 study summarizes seven CSFs including the core value, the leadership style, employee career-advancement structure, professional competence, safety-first and regulatory-compliant culture, a diverse knowledge-sharing platform, as well as the customer satisfaction priority. This study can assist business leaders in strengthening and sustaining a successful business model for a technical support organization. When opportunities exist to organize a technical support organization, this study can serve as a reference source with expected results. Let technical support organizations be affirmed and be valued within the enterprise and help grow the enterprise professionally and steadily.