Research on the establishment and application of travel agency quality manual

• Main Authors: Sheng-Tsong Wang, 王勝驄
• Other Authors: 朱倩儀
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/3ww563

碩士 === 樹德科技大學 === 經營管理研究所 === 107 === ABSTRACT SOP (Standard Operation Procedure) standard operating procedures, the standard operating procedures and requirements are reasonably improved and unified, the details are quantified, and the key control points and guidelines are implemented step by step. There are many benefits to standardizing processes to develop habits, such as: What courses do you teach newcomers? How much time does it take to teach? How to plan the class? How to practice? Course content, slides, teaching tools, class process? All of these are important parts related to the success of newcomers. Acting in the job system, when the employee leaves the company or the employee takes time off, things will not stop or re-explore to do the best, standardization can usually train new recruits, and can also train job agents. So no matter what the situation is, it will not cause a crisis due to excessive tension and overwhelming. After the process is standardized, useless words, pictures, films, processes will be deleted, and the missing parts will be added; the part causing any contradictions and conflicts will be adjusted and improved. After the workflow is standardized, the manager can clearly find the difficulty of the workflow, the time of use, the assignment of work and the assignment of tasks, and the fair distribution of work, In addition to the special cases have been reviewed to make them solve the problem after standardization, it will be of great help in dealing with solving problems in the event of similar incidents, the service quality and customer satisfaction can be greatly improved.