Dual Roles of Social Work Administrative Manager and Social Work Supervisor - A Research on Role Perception and Practice

• Main Authors: WEI,CHANG-PO, 魏昌波
• Other Authors: CHUANG, HSIU-MEI
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/jd4vdn

碩士 === 東吳大學 === 社會工作學系 === 107 === The issue of dual roles experienced by social welfare workers especially administrative managers has considered to be prevalent and important in organizations, yet it has been overlooked by much of the existent research. The aim of the present study is to explore the relationship among subjective experience, adjusting process, and role performance of social welfare workers who are both administrative managers and supervisors in their careers. More specifically, the objective of the study is to investigate and enhance understanding of this occupational phenomena including its background, operation system, and positive or negative effects in social work in Taiwan. By adopting in-depth interviews and purposive sampling, a sample of six employees who have more than one year experience in both administration and supervision were drawn from aging or disabilities agencies to complete the study. The findings reveals that:（1)Role ambiguity in organizations has significant effects on social work employees and will lead them to reconstruct the perception of roles based on their past background and experience. (2)Incompatible or vague expectations result in employees’ role conflict and overload, which are the worst during dual roles in their first two years, and consequently support system(formal and informal) is crucial to adaptation in the workplace. (3)The job design of dual roles has no correlation with the scale of organizations or resource. Additionally, the job design of dual roles has benefits such as cost reduction, flexible human resource, and upgrading employees’ competitiveness; however, the role of administration has priority over supervision. The study finally suggests that: (1)System training on how to deal with dual roles needs to be stressed and strengthened in social welfare organizations. (2)The job description of dual roles needs to be defined more specifically and precisely. (3)Organizations need to give practical support to the administrative managers who are in dual roles.