| Summary: | 碩士 === 國立高雄大學 === 國際企業管理碩士學位學程 === 107 === In recent years, with the renovation and open-door policies from the Government, the economy of Vietnam has constantly developed and achieved great achievements. Along with that development, import-export procedures have been gradually innovating and improving to support other economic activities. With the attention of the Government and the Ministry of Finance, Vietnam Customs has made great efforts and achieved some initial results in the process of reforming freight forwarding procedures. Many methods have been implemented by the Customs department in the management process, especially the application of information technology to manage import-export activities. By applying E-customs, procedures are enhanced so that it becomes simpler and transparent. However, E-customs procedures still have limitations and need improvements. From this research, the relationship between E-customs and freight forwarding activities are explored. Research findings are as follows: (1) Among many factors, Format, Flexibility and Satisfaction are the most successful functions based on rating of user and (2) The satisfaction of users is different in each part of Vietnam. Lastly, implications and suggestions are addressed based on final results of this study.
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