A CASE STUDY OF SOFTWARE PROCESS IMPROVEMENT BASED ON CMMI VER 2.0

• Main Author: Wahyu Tri Anggoro
• Other Authors: Sun-Jen Huang
• Format: Others
• Language: en_US
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/pjzhrz

碩士 === 國立臺灣科技大學 === 資訊管理系 === 107 === Information technology has become an enabler for a company to operate its business. The software has become one of the organization's primary needs. The software's role as an instrument for supporting and simplifying business processes in an organization. A single software should have excellent quality to satisfy the client. An effective software development process is necessary to produce good quality software. The software development process can be classified as effective if finished on time, cost-effective, and following user requirements. A case study involving a company that engaged in the banking business was done. This company operates in a very competitive market. This company needs to maintain its customers as it gains fresh customers. Therefore its software quality needs to be steadily improved. Capability Maturity Model Integration (CMMI) version 2.0 is a framework which can be used for software process improvement. This study is undertaken to gain a better understanding of CMMI implementation. As CMMI constitutes an enormous structure, continuous representation was used as an approach for CMMI implementation. The company must define and prioritize which practice area is most appropriate for the current conditions of its software development process. This study uses CMMI Roadmap for selecting the practice area by defining business goals and problems. SCAMPI C is used as an appraisal method to measure the level of maturity and capability of the software development process. This study uses a questionnaire-based method to collect data. The result of this research is a recommendation that can lead to software quality improvements. The recommendation is formulated based on CMMI-Dev version 2.0