The Science and Technology Innovation – A Case Study for Far Eastern Electronic Toll Collection System

• Main Authors: Ching-Wen Hsiao, 蕭清文
• Other Authors: Kung-Jeng Wang
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/9rq347

碩士 === 國立臺灣科技大學 === 工業管理系 === 107 === In line with national transportation policy, Far Eastern Electronic Toll Collection company (FETC) received a project from National Highway Bureau to entrust the electronic toll collection plan and launched on February 10th 2006. In 2011, FETC established its own developed RFID electronic toll collection system which meets ISO 18000-6C standard as eTag system. Since its operation, it has maintained a very high detection rate of 99.9998%. However, behind this success, FETC received a lot of crisis in the process of building the system, and even faced the dilemma of being unable to continue operating. This study will be conducted in the form of a Harvard case study to explore issues such as crisis management, technological innovation and change management through case studies. Learn how to use technology innovation model to turn the crisis into a turnaround, and finally complete this world initiative together with the government, and have won many international awards. In addition, the company is based on the telecom service model, and has built an innovative service model centered on road users to create a corporate vision of “convenient driving, smart transportation, and quality life”.