Effect of Instant Messagin on Job Performance of Police Officers - A Case Study of Police Officers Working at WenShan District, Taipei City

• Main Authors: Hsu,Jung-Fen, 許榮芬
• Other Authors: Hsiao,Ying-Tung
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/sr88c9

碩士 === 國立臺北教育大學 === 資訊科學系碩士班 === 107 === In recent years, upon the rapid growth of telematics industry and wireless network developments, the appearing of Instant Messaging software has significantly changed the pattern of how people work and communicate. The police’s work focuses on maintaining local security and traffic safety. They stress speed and efficiency in their work, so the importance of communication and coordination is self-evident. LINE, an instant messaging(IM) software has also been widely used among police organizations to improve the efficiency of internal communication and administrative management. Although IM applications bring convenience with communication, they also cause intangible working pressure, workload or disturbance. This study investigates on how using LINE application on duty may affect a police officer’s work performance, and go in depth examining the correlation in between the cause of increasing workload and disturbance with using IM applications and how this may affect individual’s work performance. This study conducted a random sampling survey with police officers working in Wenshan District, Taipei City as the research object. A total number of 250 questionnaires was distributed, and a number of 231 valid copies was collected back with a result of a 92.4% return rate. The research method used SPSS software as a statistical analysis tool to verify the research hypothesis through narrative statistics, reliability and validity analysis, independent sample T-test and one-way ANOVA, Scheffe’s Method verification and regression analysis. Research results show that using instant messaging software can increase productivity. However, you should still pay attention to the timing to avoid additional load or interference.