A Study of Cruise Line Service Quality Using Enhanced Kano Model
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 107 === Keelung Port has become an important cruise home port due to the rapid development of cruise tourism in Asia in recent years. In addition to upgrading hardwares, service quality improvement is also a vital topic for cruise carriers. In a highly competitive mark...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/bfu53s |