The Study of People with Severe Visual Impairments Regarding Their Using ATM and Internet Banking

• Main Authors: HSU, YI-TING, 許萓庭
• Other Authors: LIN, CHING-JEN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/65tb35

碩士 === 國立臺南大學 === 特殊教育學系碩博士班 === 107 === The purpose of this study was to investigate the people with severe visual impairment (VI) to using accessible ATM and Internet banking. The research object was the people with severe visual impairment of 16-65 years old, and they used to use braille books and audio books. The questionnaire (google form) made by this author, was through the network to send out to the people with severe VI and recycled 117 copies. The results were as follows: 1. Most of the people with severe VI knows the accessible ATM, the Internet banking of the computers, and the mobile app Internet banking, but they not used. The questionnaire respondents used the account amount inquiry frequently with accessible ATM and Internet banking, found the problems is: The condition when the earphone is inserted into the earphone hole of the accessible ATM, The interface and verification code cannot be voice read with Internet banking. 2. Recommendations for accessible ATM and Internet banking: have someone to teach accessible ATMs and Internet banking methods, improve headphone hole specifications and poor contact, Point character number is correct and complete, location for accessible ATM settings, Increase accessible ATMs, improve the interface and verification code with Internet banking. 3. The computer ability of the Blind in age, education, mobile or tablet capabilities, experience in accessible ATM/PC Internet banking/mobile app Internet banking, banks set ATM/ mobile app Internet banking information etc. Cross-analysis results found: (1) the information about Bank settings accessible ATM and mobile app Internet banking, (2) the information about Bank settings PC Internet banking and mobile app Internet banking, were significant differences. Final, results were provided for the supervisor department of the financial, Bank, VI group, Severe VI and their family members.