A Liquor-Retailing Study on the Relationship between Forgiveness and Emotional Labor in the Process of Customer Complaints and Reconciliation
碩士 === 國立屏東大學 === 休閒事業經營學系碩士班 === 107 === Service-oriented salespersons need to serve a large number of customers on the frontline. If customers make trouble intentionally or conduct irrational conversations, there is a higher chance that the salespersons commit service failure. The incidents woul...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2k8bba |