Exploring the Influence of ISO 9001:2015 Quality Management System on Operating Performance A Case Study of Metal Machining Industry in Tainan

• Main Authors: WU,CHIH-FENG, 吳峙葑
• Other Authors: Lu,Jui-Chin
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/fhnq8e

碩士 === 國立高雄科技大學 === 工業工程與管理系 === 107 === 　　Quality is one of the important competitiveness of enterprises. In response to the needs of globalization, how to establish a quality management system to strengthen organizational processes is the direction of the industry. There have been many documents in the past for the ISO 9001 quality management system, but the ISO 9001 quality management system has been revised in 2015, and there are still few studies on the new version. 　　The purpose of this study is to investigate the impact of the quality management system on operational performance and whether there is an impact between the quality management system and operational performance through the intermediary variable human quality. A cross-sectional questionnaire survey is used for the metal machining industry in Tainan. 　　The results of this study show that the quality management system has a significant impact on human quality, human quality has a significant impact on operational performance, quality management system has a significant impact on operational performance, and human quality has a significant intermediary between quality management system and operational performance effect. Keywords：ISO 9001:2015 Quality Management Systems,Qualityof Workforce,Metal Machining Industry,Operating Performance