| Summary: | 碩士 === 國立嘉義大學 === 資訊管理學系研究所 === 107 === With the advancement of technology, IT technology is more widely used in the process of government , that is actively changing to an electronic government in order to comply with the changes of the times. Grievance system is also one of the electronic policies. The government can also hear people's reaction to the policy and give back to the government to solve the problem. These feedbacks are an important reference for the government to formulate policies in the future. The literature has less discussion on the premise of people adopting e-government online services, which is one of the factors that e-government needs to consider. The public's use of the public sector information system also affects the success of information. This study is based on the IS continuance model, adding value co-creation, psychological empowerment and citizenship behavior, and exploring the value created by the public through the online system , the government, and subsequently affecting its continued use intentions and civic behavior. In this study, a confirmatory study was conducted to fill out the questionnaire through the user's experience after using the simulated website. A total of 246 paper questionnaires were collected. The effective questionnaire was 243, and the model and hypothesis verification were performed using SmartPLS 3.0 as an analysis tool. The research results show that confirmation will positively affect value co-creation and satisfaction; E-quality of service quality and system credibility will affect satisfaction, and value co-creation will positively affect psychological empowerment; It can cause changes in civic behavior and continuous use.
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