A study on process improvement of the material receiving operations of Company S, a GMP pharmaceutical company

• Main Authors: Chi-wen Chang, 張繼文
• Other Authors: C.K. Farn
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/8t737s

碩士 === 國立中央大學 === 資訊管理學系在職專班 === 107 === Business Process Re-engineering (BPR) is a business management activity, focusing on workflow design and business process improvement. Through changes in operations and task sequence, savings in time and cost can be achieved, in addition to waste reduction. Accelerated Improvement Workshop (AIW) is one of the business process re-engineering methodologies, proposed by St. Louis Office of Boeing in 1994. It facilitates rapid implementation of process improvements by focusing on wasteful non-value added activities. Company S is a GMP pharmaceutical company, producing bulk drug intermediates, active pharmaceutical ingredients and specialty chemicals. To comply with GMP requirements, the materials receiving process are tedious and lengthy. Required inspections result in tardiness, high inventory costs, and shortage in warehouse space. This study employs AIW methodology to analyze the warehouse goods receiving process in Company S. Through AIW workshops, personnel from all related functional departments involved in the receiving process are brought together to form an empowered and integrated team. Members in this team have to rethink how they perform their tasks, calculate each operational time, and change the operation sequence in the process. The result of this study are successful reduction in tardiness, inventory costs, warehouse space and work injury. Subsequent tasks are rolling out of the methodology to improve other processes in Company S.