Research on Developing the Semiconductor Equipment Maintenance Management System

• Main Authors: Chen-Yu Chang, 張誠祐
• Other Authors: Hsin-Pei Kao
• Format: Others
• Language: en_US
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/wf9byw

碩士 === 國立中央大學 === 工業管理研究所在職專班 === 107 === In decades, the SAP /CRM (Customer Relation Module) dominates the primary customer service systems. CRM connects the customer, service and material module data, collects all direct/indirect workforce and material usage. It's an excellent for the billing process. Furthermore, the post-data analysis as BI (Business Intelligence) or HANA provides a tremendous advantage in efficiency improve, resource and cost management for the decision making in the enterprise operation. The process setup is the key success factor in the enterprise operation. In this paper, we will study how to utilize RCA (Root Cause Analysis) with CMMS and PHM concepts to build the AKCS Auxiliary Knowledge Capture System and coordinate with SAP/CRM System. Apply the ARIS (Architecture of Integrated Information System) build-in the process. The AKCS vs. SAP/CRM will also be practical work in Industrious 4.0 and Artificial Intelligence to the next generation