| Summary: | 碩士 === 國立暨南國際大學 === 社會政策與社會工作學系 === 107 === This study investigated the emotional labor and job burnout of social workers and childcare counselors in children and youth residential placement institutions, as well as the effect of emotional labor on the job burnout of these personnel. Through purposive sampling, social workers and childcare counselors in children and youth residential placement institutions in central Taiwan were recruited for a questionnaire survey. A total of 124 valid responses were returned, accounting for a valid return rate of 85.51%.
The results were as follows: (1) both social workers and childcare counselors exhibited high emotional labor; (2) both social workers and childcare counselors exhibited low job burnout; (3) variables affecting social workers’ emotional labor and job burnout included marital status, educational attainment, years of service, size of children and youth residential placement institution, distribution of service receivers in each age interval, and presence of pregnant minors in service receivers; (4) variables affecting childcare counselors’ emotional labor and job burnout included age, number of dependent members in household, age distribution of service receivers, and reasons for service receivers being sent to residential placement institutions; and (5) emotional labor and job burnout were negatively correlated.
These results reveal that high emotional labor is a problem common among social workers and childcare counselors, enable researchers to examine the low job burnout of social workers and childcare counselors from a new perspective, and challenge the assumption that emotional labor and job burnout are positively correlated. Furthermore, these results may prompt researchers to reexamine the factors affecting the relationship between numerous variables and motivate social workers and childcare counselors to reflect on the implications of high emotional labor and low job burnout. Institutions in the children and youth residential placement network, including their directors and affiliated departments, are advised to pay attention to the needs and mental health of social workers and childcare counselors.
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