| Summary: | 碩士 === 國立成功大學 === 企業管理學系 === 107 === There are many patients waiting for the doctor in front of the outpatient clinics in medical institutions. It is also common for patients and medical staff to complain that they are waiting too long and have conflicts. Such a situation not only reduces the patient's satisfaction with medical treatment, but also reduces the quality of hospital services. There are many reasons for patients to wait too long. For example, when the clinic starts in the morning, the patient has not arrived, then a large number of patients arrive near noon, which makes the clinic congested. Under the system of National Health Insurance, it has affected the current situation of medical care, resulting in the deterioration of the working conditions of medical staff. In this situation, whether there are ways to reduce patient waiting time or improve the work of physicians has become an issue that this article hopes to explore.
This study used simulation software (ARENA) to simulate the orthopaedic clinic of the case hospital. We know that there are four types of patients, so there will be 24 different sequence methods. We will analyze the sequence method to have the shortest overall waiting time through simulation.
According to the simulation results, the sequence methods Type1, Type4, Type2, and Type3 are the best rules. According to the results, this study suggests that the orthopedic clinic can use this registration rule to construct a new appointment system.
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