A Study On ISO 9001:2015 Quality Management Evaluation System- with Mechanical Parts As A Case Study

• Main Authors: CHEN,JEN-TSUNG, 陳仁宗
• Other Authors: CHEN, SHUI-CHUAN
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/47vw58

碩士 === 國立勤益科技大學 === 工業工程與管理系 === 107 === John Zeglis, president of AT&T, said: "There are only companies left in the future. One is a global company, and the other is a bankrupt company". Quality is the foundation of marketing and cornerstone of profit. Especially economy of Taiwan is dominated by medium-sized and small company. To get an ISO 9001:2015 certificate is an essential factor for international trade. However, when companies set up an ISO 9001 quality management system, they often encounter two critical issues such as knowledge ability of article transfer to procedure and execution ability of procedure. It is necessary to establish an objective and trustworthy evaluation model to help the company to set up quality management systems. This study takes mechanical parts manufacturing SW company to explore its set up an ISO 9001:2015 quality system process. It uses a Likert scale survey questionnaire and use a SPSS software analyze data. The ISO 9001 quality management systems set up process can be evaluated by performance evaluation matrix chart, and then use a six sigma DMAIC to analyze and improve. It is shown that SW company find out the knowledge ability of article transfer to procedure and the execution ability of procedure insufficient. It uses DMAIC model to improve and control. The company passed ISO 9001:2015 audits by one month earlier than scheduled time. Customer satisfaction increased 12% compared with the 2008 version, the annual sales increased 9% and the turnover increased NT$ 16,960,000 .