Factors Affecting the Satisfaction of Enterprises with The Quality of E-Customs Services at Quang Ninh Customs Department

• Main Authors: Hoang Van Anh, 黃雲英
• Other Authors: Chung, Shao- Hsi
• Format: Others
• Language: en_US
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/73k52q

碩士 === 美和科技大學 === 企業管理系經營管理碩士班 === 107 === The focus aim of this research was to assess the factors that affect the satisfaction of enterprises with e-customs at the Quang Ninh Customs Department and to point out the limited aspects that should be resolved during the reformation and modernization process at the Quang Ninh Customs Department. The research method used in this study is quantitative method with multivariate statistical analysis steps such as: testing by Cronbach’s Alpha coefficient, explore descriptive analysis, correlation analysis, regression analysis. The results show that the satisfaction of enterprises when carrying out the customs proceduresat the Quang Ninh Customs Departmentis influenced by 5 factors. These 5 factors positively affect (+) the satisfaction of enterprises when handling customs proceduresat the Customs Department of Quang Ninh province, including (1) Reliability, (2) Responsiveness (3) Assurance (4) empathy, (5) Tangibility that confirmed all five factors strongly influence the satisfaction of enterprises with regard to e-customs proceduresat Customs Department of Quang Ninh province. Moreover, the research results also show conclusion, limitations as well as directions for further researches in the future.