Research on the User satisfaction of Civil Servant e -learning Park + e-learning Platform based on information system Success model

• Main Authors: Bi-Chun Kuo, 郭碧純
• Other Authors: Yu-Lung Wu
• Format: Others
• Language: zh-TW
• Published: 2019
• Online Access: http://ndltd.ncl.edu.tw/handle/djt534

碩士 === 義守大學 === 資訊管理學系 === 107 === In order to understand the Civil Servant ｅ-learning Park + ｅ-learning Platform usage based on the information system success model proposed by DeLone & McLean (2003). Investigate civil servants use the system after learning satisfaction. There are three goals of the research: (1) exploring whether information quality affects the satisfaction of platform users, (2) exploring whether system quality affects the satisfaction of platform users, (3) exploring whether service quality affects the satisfaction of platform users. This study adopted questionnaire survey. There questionnaire is issued by means of network distribution and recovery. Use valid questionnaires as a benchmark for statistical data. A total of 236 questionnaires were collected, of which 212 were valid questionnaires, and the effective questionnaire recovery rate was about 90%.First, the reliability analysis is used to test the stability of the questionnaire test. Use Cronbach''s α value to know the degree of consistency of the same or similar population repeat questionnaire test results. Descriptive statistics were used to analyze the distribution of population variables and socio-economic variables of samples. Understand the distribution of the basic characteristics of the subject. Finally, multiple regression analysis was used to detect the difference between the mean values of the two groups and whether there was a significant difference in platform satisfaction. Research results show that information quality has a positive and significant impact on usage satisfaction. System quality has a positive impact on usage satisfaction. Service quality has a positive and significant impact on usage satisfaction.