| Summary: | 碩士 === 弘光科技大學 === 健康事業管理研究所 === 107 === The establishment of employees’ competency helps to define the capabilities and behaviors that workers demand for delivering high performance. As the healthcare industry is a labor-intensive and highly professional industry, fully utilization of professional competency is very important for hospital management. How to find right employee is an urgent issue for hospital human resource management. Therefore, this study aims to develop a competency-oriented employee-selection questionnaire.
This study recruited non-physician staff in the case hospital as the research participants to collect data for later formulation of employee-selection questionnaires. During the research, mainly two methods were used, namely situational judgment tests (SJT) and expert panels. First, the professional competency models of non-physician staff in the case hospital were collected as well as the 20 established professional competency items and definitions. The SJT editing method was used to design five working situation topics for each competency item. Next, 12 human resource experts in the healthcare industry were invited to conduct an expert validity test on the applicability of the working situation topics. Afterwards, four corresponding behavior options were designed for each topic. Managers from different competency fields were invited to hold discussion in expert panels and revise the item contents. Lastly, the questionnaire survey and the expert panels were conducted; the managers were invited to evaluate the options of “the most-should” behavior and “the-most–should-not” behavior for each working situation topic.
This study, based on the professional competency items and definitions of non-physician staff in the case hospital, used qualitative and quantitative methods to develop a competency-oriented and employee-selection questionnaire. The results of this study provide future research with a reference for the design and development of employee-selection questionnaires. It will enhance the effectiveness of decision-making of hospital in terms of employee-selection, and assist hospitals and employers in selecting the right employee.
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