The Determinants of Bank Call Center Customer Service Experience and Satisfaction
碩士 === 輔仁大學 === 金融與國際企業學系金融碩士在職專班 === 107 === This study explores key determinants of bank Call Center customer service experiences and impact satisfaction. The results of the study are expected to provide suggestions regarding, the quality and future development trend of the bank's customer...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2019
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2q37kz |