| Summary: | 碩士 === 中臺科技大學 === 護理系碩士班 === 107 === There is frequent medical dispute and intense doctor-patient relationship in Taiwan, and ineffective doctor-patient communication remains the crux of the problem. Empathy plays an important role in this relationship, effective communication and listening are both essential for the development of empathy. Nursing staff’s empathy toward the patients effectively builds patient trust, calms anxiety in the care process.The specific aim of this study is to investigate the efficacy for improving the empathy in nursing staff before and after simulation training. Research design is a quasi-experimental study of a single group with pretest-posttest measurements through convenience sampling of 146 nursing staff in a regional teaching hospital in central Taiwan.
Pre- and post-test with the following questionnaires, i.e., personal information, self-reported empathy, scale of empathy knowledge recognition, Jefferson Scale of Empathy, student evaluation of teaching and record of self-reflection, are carried out to measure the empathy of nursing personnel before and after simulation training courses.The results reveal a significant pre-post difference in the score measured by Jefferson Scale of Empathy, i.e., 113.2±12.6 and 120.6±16.6, respectively (p<0.001). No difference in empathy is found in relation to basic attributes, gender, job tenure, religion, related illness, related experience in learning and services. However, significant difference was found in relation to the medical wards. Self-reflection appears effective in the establishment of the concept of empathy in nursing staff, however, it may not be able to enable proper emotional responses from a patient’s point of view.Our findings indicate empathy training programs tailored to different wards could be an effective way to improve the empathy in nursing staff toward the patients.
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