| Summary: | 碩士 === 中央警察大學 === 外事警察研究所 === 107 === As we know that the current wave of Globalization actually results to economic, social, and cultural aspect of people. With this effect, we can say that Globalization affects to our country as well, especially for tourism industry in Thailand. Thailand Tourism expansion and increasing the number of tourists lead to being famous tourist attraction in Southeast Asia region. Immigration Bureau is responsible for providing all law enforcement services. The main authorities are the crossing borders people and vehicle screening, the arrest procedure with the Immigration law and other assigned duties. Meanwhile, if immigration officers perform their authorities contrarily, it causes one of the reasons that decrease the number of the tourists and the tourism industry income.
The main aim of the research is to describe the overview of Thai Immigration Bureau and the passengers’ satisfaction to immigration officers at Suvarnabhumi Airport, To explain the current situation of the passengers at Suvarnabhumi Airport, To study the problems and obstacles of the immigration officers which effect to the passengers’ satisfaction as well as to provide suggestions for more effective measures to handle overload passengers. The study is based on documentary research and in- depth interviews conducted with Thai Immigration Officers who work in Suvarnabhumi Airport both Departure and Arrival checkpoints and The foreign tourists who travel or used to travel in or out Suvarnabhumi Airport.
Based on the analysis of existing obstacles and current situation of the passengers at the airport, it is recommended that the passengers feel very satisfied for immigration officers although they have to wait for manual visa checking. Furthermore, they give some suggestions to Thai Government to increase the number of immigration officers in order to tackle with the ever expanding number of passengers.
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