| Summary: | 碩士 === 國立雲林科技大學 === 企業管理系 === 106 === Presently, children are always the top concern of society. Initially, we care about some essential products such as clothing, food,then there are more products and services being considered such as health care, education. Therefore, the market to provide products and services for children is extremely attractive and highly competitive. Together with the trend toward children’s full development, services aiming to develop soft skills for children are growing rapidly. As a result, many companies in soft skills training industry have been established and the competition is becoming more and more intense. Understanding that in order to gain the trust of consumers, the investment in products and services must always be put on priority to create the outstanding difference compared to competitors. Therefore, the satisfaction of customers is very important for the company, helping the company maintain and create loyal customers. For all the analysis mentioned above, I decided to make a research about the subject: "The Consumer Satisfaction for Soft Skills Courses of VietFuture Educational Organization in Hanoi", which will show the overview of customers’ satisfaction, thereby offers solutions and suggestions to improve the satisfaction of customers.
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