| Summary: | 碩士 === 淡江大學 === 運輸管理學系碩士班 === 106 === Airline pilot is a kind of occupation which needs high professional technical skills, long period training and high competition. It is reasonable, therefore, that airline pilots are always recruited by airline companies around the world. Due to labor consciousness the labor rights issues have been highlighted and discussed recently in Taiwan. It is worth researching that some domestic airline pilots intend to strike or quit if airline companies don’t pay attention to take action to better their job satisfaction.
In order to find out key decision factors to improve job satisfaction of Taiwan’s airline pilots firstly, this study aims at discovering job satisfaction status of domestic airline pilots by comparing personal background variables and work environment variables. A survey using self-designed questionnaire is conducted for domestic China Airlines pilots. Results reveal that key decision factors to improve job satisfaction of domestic pilots for China Airlines are the way of empowerment, labor communication, punishment rules, organization mechanism and business administration. Then, experts from government, industries, and universities are invited to propose their professional opinions for bettering job satisfaction of domestic pilots. The corresponding improving strategies are derived from their feedbacks and suggestions. Finally, considering evaluation criteria of effectiveness, feasibility and positive influence a hesitant fuzzy set based multi-criteria decision making method is used to rank workable strategies by weighting experts’ scores.
The results of empirical study show workable strategies are ranked under professional principle, diversified communication channel principle, negative reinforcement principle, innovational principle, communication and feedback principle. It is concluded that
the proposed three-stage hybrid approach can be used for other enterprise studies to improve job satisfaction and labor relationship.
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