A Case Study of Critical Factors Affecting the Adoption of Private Cloud Instant Messaging System

• Main Authors: Jia-Ren Jin, 金家任
• Other Authors: Ruey-Shiang Shaw
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/2f6sj7

碩士 === 淡江大學 === 資訊管理學系碩士在職專班 === 106 === With the evolution of the times, the human communication model is constantly changing. Since the invention of instant messaging software, the communicators via e-mail have gradually been replaced by instant messaging software. Because of the characteristics of instant messaging technology, it is convenient for enterprises to communicate. More and more companies are using instant messaging to communicate with their employees, and business owners are also worried about the security concerns caused by these public cloud instant messaging software. This research object is the five companies that have already been introduced into the Private Cloud Architecture Instant Messaging System”. They use qualitative research methods to conduct interviews with experts and use the Technology-Organization-Environment Framework (TOE Framework). Discuss the key factors that may affect the introduction of the “private cloud architecture instant messaging system” by enterprises. The research results show that all case companies adopt this type of system requires the support of high-level executives, and have a certain degree of influence with the corporate culture of each company. Small companies attach particular importance to the resources required for the introduction of the system. The findings of this study are expected to provide a reference and basis for enterprises to introduce this type of system in the future.