| Summary: | 碩士 === 大仁科技大學 === 製藥科技研究所 === 106 === Organizational citizenship behavior (OCB) was widely accepted by the literature positively enhancing the labor force effectiveness, work quality, creative, overall labor force stability, customer satisfaction, as well as sales, and eventually be able to continuously improve the business performance. Literature generally accepted as well that employee’s job satisfaction was the major and direct contributor to the employee’s OCB. However, how was the relationship between pharmacist’s job satisfaction and her/his OCB remained unknown in Taiwan. The current study mainly attempted to explore the association of Taiwan pharmacist’s job satisfaction and OCB. Beyond the association between these two constructs as the literature suggested, this study appreciated the pro-social part of the pharmacist’s profession in helping people’s effort in healthcare, and consequently added the construct of vocational sense of calling as an important variable that may moderate such relationship. This research was a cross-sectional study that employed valid 358 responses from the pharmacist associations in Taiwan. Descriptive, t-test, one –way ANOVA, multiple and hierarchical regression techniques of SPSS 20.0 were performed to reveal the facts of data and to examine the hypotheses. The data revealed that the consistency of job content and their moral values was the top one item in the pharmacist’s job satisfaction dimension; avoiding bringing troubles to colleagues was the most notable item in OCB, and can be helpful to the patient’s health was in the first position in the construct of sense of calling. The values of all constructs varied along with respondent’s demographic factors. As far as the relationship among these three constructs, job satisfaction (β=.510) alone can explain the 26.00% of variance of OCB, and the variance explained mounted to 40.20% after sense of calling was added as a major predictor (β=.438), and the job satisfaction turned to be the second (β=.288). The data supported the hypotheses and confirmed that the pharmacist’s vocation sense of calling had moderating effects in between pharmacist’s job satisfaction and OCB. This study concluded that the respondents hold moderate to high levels of the pharmacist’s job staifaction, OCB, and sense of calling, of which were positively correlated to each other. The relationship between the pharmacist’s job satisfaction and organizational citizenship behavior was moderated by the pharmacist’s vocation sense of calling. This research thus suggested the management should devote efforts in motivating the pharmacist’s job satisfaction, especially in those demands of morale-associated items, as well as the sense of calling, from which may concurrently improve and maintain a high level of job satisfaction, organizational citizenship behavior, and vocation sense of calling, and eventually benefit the people’s health care.
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