| Summary: | 碩士 === 實踐大學 === 餐飲管理學系餐飲產業創新碩士班 === 106 === The purpose of this study is to explore the effect on perceived performance after adopt Talent Quality-management System (TTQS) in hospitality industry. We explored the modulated effect of employee engagement and top management support on the internal business processes perceived performance and learning and growth perceived performance.
As to design of this study, the focus is to use the two facets of the Balanced Scorecard as a standard of performance after the introduction of TTQS. Mining questionnaire to collect data, it is expected to send 250 copies of questionnaires and use reliability analysis, validity analysis, descriptive statistics, multitrait-multimethod, multiple regression analysis, ANOVA, T-test, and modulated effect test to confirm these hypotheses of the study framework.
The result of this study provides comprehensive recommendations for the hospitality industry to have a positive effect after adopting TTQS on the internal business processes perceived performance, a positive effect after adopting TTQS on the learning and growth perceived performance, and employee engagement has a modulated effect on the internal business processes perceived performance. Top management support has a modulated effect on the internal business processes perceived performance and learning and growth perceived performance.
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