A Study on the Service Demand and Satisfaction of the Senior Citizens'''' in the New Taipei City Small Elderly Welfare Organizations

• Main Authors: CHEN,CHENG-FANG, 陳正芳
• Other Authors: LI,GUNG-PEI
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/5mnr77

碩士 === 中國文化大學 === 社會福利學系 === 106 === Abstract This study is to explore the "service needs" and "satisfaction" of the small-scale elderly welfare conservation agencies residents in New Taipei City. 100 residents were selected to conduct a resident questionnaire survey. 16 experts were invited to interview and collect opinions on differences between service demand and satisfaction to verify the "normative and comparative of experts and scholars "theory of needs, as well as the theory of the" Felt "needs of residents , whether there is any discrepancy between them. Based on the raw data from the survey, the SPSS 22.0 for Windows software was used to process the data. Statistical analysis was carried out with descriptive statistics, independent sample t-test, one-way ANOVA analysis, Scheffe’comparison and Pearson’s product moment correlation . The results are as follows: 1. Residents of New Taipei City small-scale elderly welfare conservation agencies receive partial support for "service demand" due to the assumption that there are significant differences in "background variables". 2.Residents of New Taipei City small-scale elderly welfare conservation agencies receive partial support for "satisfaction" due to the assumption of significant differences in "background variables". 3.Residents of New Taipei City small-scale elderly welfare conservation agencies have partial support for the hypothesis that there is a significant correlation between the "demand" and "satisfaction" for service" of the conservation agencies. 4.Most of the experts and the residents of New Taipei City small-scale elderly welfare conservation agencies received support on the assumption that there was a significant difference between "service demand" and "satisfaction" of the conservation agencies. Keywords:Elderly, Satisfaction, Service Needs, Small-scale Elderly Welfare Conservation Agencies