A Study of Service Satisfaction on Information Management System of Street Lights in Kinmen County

• Main Authors: LU,BING-JIN, 呂炳金
• Other Authors: CHUANG,PAO-TIAO
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/547s92

碩士 === 國立高雄大學 === 高階經營管理碩士在職專班(EMBA) === 106 === This study aimed to improve the street light information management system in Kinmen (an outlying island of Taiwan) developed by the Kinmen County Granite Factory. An advanced global positioning system and geographic information system were constructed to manage, display, and analyze spatial information and install and maintain street lights. Public satisfaction with the street light information management system and its QR-Code repair-reporting subsystem, iEN automatic reporting subsystem, and professional service was assessed through an online questionnaire. In total, 355 responses were collected, and those in which questions about the iEN automatic reporting subsystem were unanswered were removed; in the end, 286 valid responses remained. SPSS was used to perform the required analysis, reliability and validity analyses, descriptive statistics, t test, and analysis of variance (ANOVA) on the sample to examine public satisfaction on the street light information management system, the QR-Code repair-reporting subsystem, the iEN automatic reporting subsystem, and professional service. The findings were as follows. First, high degree of satisfaction was reported with the street light information management system, the QR-Code repair-reporting subsystem, the iEN automatic reporting subsystem, and professional service. Notably, the iEN automatic reporting subsystem attained the highest satisfaction, and the QR-Code repair-reporting subsystem, which expedited the maintenance of street lights and their availability for maintenance, was widely favored for its convenience. Second, the ANOVA revealed significant differences in satisfaction by place of residence, length of residence, education level, and monthly salary, but nonsignificant differences by sex, age, and occupation. On the basis of these findings, Kinmen County Granite Factory can share basic information about street lights and their coordinates with fire, police, and tourism departments, thereby improving the added value of the local street light information management system and contributing to the information technology infrastructure in Kinmen.