| Summary: | 碩士 === 國立臺灣科技大學 === 管理研究所 === 106 === At the end of June 2016, flight attendants of C airlines made a collective strike through lawful procedures. During the two-day strike, more than 100 flights were canceled and more than 20,000 tourists were affected. In order to allow the strike to end at an early date, the employers agreed with the unions strike seven demands. More than a year after the strike, the study discussed whether the workers' right to strike was expanded indefinitely and under what conditions they were allowed to strike. Whether there should be any restrictions on the industries to be striated; and for the general public, when strike as a trend, from the corporate social responsibility point of view, the strike in the transport industry, service industry should be constrained, so as to avoid damage to the rights of innocent public.
This study is divided into five chapters. The first chapter illustrates the motivation purpose of studying this topic, which is related to the work of the graduate students themselves and cites the strike of air transport industry at home and abroad in recent years as a reference. The second chapter lists all kinds of legal provisions and theories for the study of law, reason and love. Firstly, in the law, it includes the Labor Standards Law applicable to general labor, the trade union law and the body contract law that organize the operation of trade unions and trade unions, Labor and Employer Consultation Issues, Labor Dispute Resolution Procedures Precondition for Strike, and Rules for the Management of Aircraft Flight Operations Specified for Air Transport Professionals; Next, the management-related theories frequently used by the aviation industry, including the Complaints effect, Management by wandering around, Plan Do Check Action Cycle, Mutually beneficial relationship law, and Harrington Emerson: 12 principles of efficiency. Finally, in the aspect of affection, we discuss Corporate Social Responsibilities (CSR) as defined by the World Business Council for Sustainable Development (WBCSD) Transportation related issues. The third chapter discusses the history of C-Air strike, the strike and the demands of strikes. Later, we interview with three roles in this event, which are one of workers, employers and trade unions. With three different views and positions, they describe the strikes and follow-up opinion for employers and employees on this issue. The fourth chapter is to arrange the research according to the law, management and emotion, and discuss the legitimacy of the strike, the legal basis of the seven demands of strikes and the interviews of the three roles. And, the results of C Airline’s Revenue Information on the relevance of strike and revenue. The fifth chapter is based on the study to make a conclusion, lists the limitations of this study, and finally proposed for the government, regulations, business and labor, to provide post-research recommendations.
In a nutshell, although the C-airlines strike was based on law and reasonable conduct, the direct loss of the strike was borne by innocent passengers and business owners. In addition to the notice of the need to amend the strike action before the law was called for, it is suggested that the labor sector should be able to understand the difficult business operations and reduce the bloody sweat. The employers can also appreciate the hard work of the employees. Any changes in working conditions and benefits should be considered together with the disadvantaged workers. However, in the long run, the welfare of workers will increase. As a result, labor-to-business centripetal force will increase accordingly. In the light of customer service, transport operators will face the first problem guest flight attendants, ground staff, airport planners, Internet booking staff, telephone customer service staff are the most crucial point in shaping the corporate image, if it can because of the slight cost increase to provide customers with better services, enhance corporate brand image, the limited benefits into intangible value, will be the best example of sustainable for enterprises.
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