A Study of Factors Affecting Continuance Intention of Mobile Payment

• Main Authors: Chia-Ming Xu, 許家銘
• Other Authors: Sun-Jen Huang
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/b469f7

碩士 === 國立臺灣科技大學 === 資訊管理系 === 106 === The domestic mobile payment scenario had entered the phase of rapid growth; domestic mobile payment was not accessible. It showed a growing trend of the usage rate which was still meager compared with cash and credit cards. The usage rate of mobile payment was increasing; it was necessary for consumers willing to continue to use mobile payment. Previous research was a lack of the intention of continuance mobile payment. It ignored the users’ perceptions and feelings after using mobile payment. Therefore, this study used the Post-Acceptance Model of IS Continuance as the theoretical basis, supplemented by Information System Success Model and Relationship Quality and discussed the factors which influenced the continuance usage intention of mobile payments. This study used a questionnaire survey as a research method. The results of the research founded System Quality Confirmation, Information Quality Confirmation, Trust, Perceived Risk, and Satisfaction was all critical influencing factors that influenced the continuance to use mobile payments. Regarding systems and information, mobile payment operators can make more improvement and optimization more to enhance the user's continuance intention. When users trust more in mobile payment and felt mobile payment was safe and satisfying, the user’s continuance intention can be enhanced.