| Summary: | 碩士 === 國立臺灣科技大學 === 資訊管理系 === 106 === Since the full-scale practice of hospital accreditation proposed by the Ministry of Health and Welfare, medical centers, regional hospitals, and district hospitals nowadays have introduced the exam room report system to improve quality of medical services. Among service quality indicators in outpatient clinics, the most direct feeling sensed by the public is related to the time spent in a waiting room. The length of waiting time directly affects quality of medical services and the public’s satisfaction. Therefore, shortening the time spent in a waiting room not only enhances the public’s satisfaction at seeking medical advice but indirectly increases a hospital’s competitiveness.
In view of the fact that a waiting room is often packed with people seeking medical advice and their family members due to insufficient information about time for the medical turn to see the doctor, how to effectively reduce the waiting time and flexibly arrange the medical examination order enables patients and their family members to efficiently use the waiting time. It further lowers the workload of follow-up paramedics, rids the public of the disputes over unfair ordering by the nursing staff, and alleviates the trouble of overcrowdedness in waiting rooms.
The current study could successfully predict the waiting time and according to the speed of medical examinations by a doctor, make intelligent order arrangements based on weights. An optimal medical examination order could be calculated, thus greatly reducing the time spent in a waiting room and enhancing quality of medical services.
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