Consumer Responds to Service Failure: The Moderating Effects of Presence of Others and Concern for Face
碩士 === 國立臺灣科技大學 === 企業管理系 === 106 === What are some of the factors that influence consumer complaint intention when encountering service failure in restaurant? This study aims to examine the impact of presence of others and concern for face on consumer complaint intention when encountering different...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/r9dn49 |