The Effectiveness of Handicap Bus System in Taipei City: Service Users’ Perspectives

• Main Authors: Pei-Chi Pan, 潘珮琪
• Other Authors: 蘇彩足
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/h6593n

碩士 === 國立臺灣大學 === 政治學研究所 === 106 === In our country, barrier-free traffic environment and transportation policy are developed actively to realize social welfare policy and care disabled citizens. Taipei is the city with the earliest development of the small handicap bus. According to the increases of the aging population and disability population, people are look forward to the high-quality barrier-free transportation service from the government. As time goes on, the subsequent problems are more and more evident. In this research, the situation and cognition from the disabled citizens traveling by handicap bus are discussed. By viewing the service of the handicap bus in Taipei and understanding the users of the handicap bus services from in-depth interview, the experience of the handicap bus services can be known. According to these thinking threads, the user experiences of the handicap bus services in Taipei can be deeply explored. By collecting the aforementioned information, some conclusions and suggestions are made to improve the connotation for the research field of the handicap bus.From the research findings, the ride quality of the handicap bus and the driver service attitude are recognized roughly by the users. But, the reservation system is classified by the disability categories. The mild and moderate wheelchair groups are often ignored. The users have higher priority to choose the handicap bus due to the cheapest charge price. But, the handicap bus is only one of the transportation vehicles. For the disabled person, the transportation services with barrier-free lifting equipments are more important issues. The strategy suggestions to improve the handicap bus services are also proposed, including the classification of the functional localization for the handicap bus, the plans for different types of the barrier-free transportation, the selection of the suitable barrier-free transportation service from the users, the reservation system considering the situation of the disabled people, the range of the user’s prior reservation etc.