| Summary: | 碩士 === 國立臺北教育大學 === 心理與諮商學系碩士班 === 106 === The purpose of this study was to improve the bereavement service from a palliative care unit in a hospital. This study adopted solution-focused brief therapy to telephone care (SFBTT), followed an action research. The participants include one care provider and 7 bereaved people. The author presented the conclusions: SFBTT may develop appropriate intervention strategies for bereavement services in a hospital. SFBTT and SFBTT-record sheets is a tool to orient the conversation and evaluate the grief reactions, therefore, it reinforces the sense of self- efficacy of the provider. The trust relationship between the hospice team and a bereaved person is the foundation of telephone care, and the grief cognition of the provider may enhance the effectiveness of the telephone care. The author suggests that the informed concern may give a bereaved person a well-preparation to the telephone care. The palliative care unit should provide a two-days SFBTT education for both the provider and a scheduled supervisor to maintain the care quality. To the care provider who applied SFBTT, the provider should not only play a positive role in the conversation but also be aware of the flexible structure of SFBTT, and concern about the needs of a bereaved person. If provider encounters the unfamiliar issues, the solution-focused skill might be applied duly in the conversation.
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