The Study on Application of Quality Function Deployment Method- A Case of Accounting Officer in New Taipei City

• Main Authors: Hsiao, Kuei-Yeh, 蕭桂葉
• Other Authors: Chang, Ki-Yin
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/8vqs8c

碩士 === 國立臺灣海洋大學 === 商船學系 === 106 === The Chief Comptroller of the Executive Yuan released the main tasks of the Comptroller's Office(Room)of various agencies to assist the business department in reaching various administrative objectives, but due to the frequent review and return of parts of the funds reported by some agencies , the review time too long serious work behind efficiency, and thus lead to a lot of people and companies complained to the complaint, serious damage to the image of the Comptroller General of the Civil service and, therefore are not covered performance Akira label. Because of this, the purpose of this study is to systematically explore the operation of the service quality of government agencies' master planners by using the quality function expansion method. This study intends to use the definition of service quality proposed by foreign scholars and the tools for measuring service quality as related service quality. Based on fuzzy theory and important / performance analysis methods, this paper analyzes the data obtained from surveys of service requirements of the chief planners, and introduces the five evaluation factors and their included service attributes into the quality function, and then converts the needs of the chief planners. As the quality and technical requirements of the master planners, the priority for the implementation of feasible solutions to improve the service quality of the planners is finally found. According to the results of this study , the two projects that need to be improved to improve the service quality of government agencies’ planners are in order to provide the public with a satisfactory answer and the interior of the master unit's office has modern equipment. The timeliness and correctness of service quality improvement should be kept under control. and continue to understand the needs and satisfaction of the public opinion, as a follow-up to promote service quality assurance of important reference, analyze the results of this study hopes to provide relevant recommendations for improvement of the unit there is a reference to the implementation of the policy or the development of norms.