An Exploration on the Influence of Satisfaction and Trust on Continuous Intention and Information Sharing for Caller Identification Apps Usage

• Main Authors: Lin, Cho-Fan, 林卓
• Other Authors: Chang, Yen-Jung
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/e2s48f

碩士 === 國立臺灣師範大學 === 圖文傳播學系 === 106 === The development of mobile application software has grown explosively in conjunction with the worldwide use of smartphones in recent years. Since new forms of cyber crime and fraud are also emerging, Caller ID apps are also becoming more popular in recent years. Despite abundant research on users’ behavior intention for mobile app usage, the influential factors in the information sharing intention of apps have never been significantly explored to date. In this study, theoretical foundation is built based upon the IS success model, and empirical data obtained from 230 users who had experience with Caller ID app were discussed by using PLS-SEM as an analytical tool. The results indicated that information quality, technical quality and service quality are the main factors that affect users’ trust and satisfaction. The findings of this study provide several vital implications for researchers to further examine phone-call-related applications, especially Caller ID app.