A study on customer's violence prevention and the associated factors - A survey of fast food chain restaurants labors in Taipei City

• Main Authors: Chu, Shu-Yi, 朱豎藝
• Other Authors: Yeh, Gwo-Liang
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/545cy8

碩士 === 國立臺灣師範大學 === 健康促進與衛生教育學系 === 106 === The purpose of this paper is to explore the prevention of customer violence and its related factors. A fast food restaurant chain in Taipei City served as a research parent group of 301 deputy cadres in various restaurants, and a structured questionnaire was prepared according to expert opinions. The effective sample was 216 people, The recovery rate is 86.4%. The important results of this study are as follows: 1. The research subjects have a good knowledge of preventing customer violence, and the attitude of preventing customer violence and preventing self-efficacy of customer violence are significantly positive to prevent customer violence. 2. Older people are better than young people in preventing customer violence knowledge and preventing customer self-efficacy; high-income people are better at preventing customer violence and preventing customer violence than younger people; those with higher positions are preventing customers from violent knowledge and preventing customers. Violent attitudes prevent customer violence from being more effective than those with low positions. 3. The high level of "customer violence prevention knowledge", good "prevention of customer violence" and "prevention of customer violence self-efficacy" can effectively reduce the incidence of customer violence and reduce the severity. 4. The "year-old", "prevention of customer workplace violence knowledge", "prevention of customer workplace violence attitude", "prevention of customer workplace violence self-efficacy" and other variables have the most predictive explanatory power for "preventing customer violence", including "preventing customer violence" self-efficacy is the best.